Pre-Sales General Information
If you need general information before you order please contact us by electronic mail at support @ instapainting.com ( we normally respond within 1 commercial enterprise day or oklahoman ) or via populate old world chat on the bottom right corner of our web site. Please note our live chat agents are only able to answer general questions and do not have the ability to pull up order information or assist with existing orders. For support on an order please see below .
Technical & Platform Support
For web site issues, issues with our platform in general, or technical support, please contact support @ instapainting.com. If you found a bug with our web site, we offer a hemipterous insect bounty deduction for report and helping us resolve the issue .
Because all orders are fulfilled immediately by independent artists and studios, please contact your artist directly for all support inquiries once your order has been accepted by an artist. We make it easy to contact your artist through your Project page ( messages tab ) or by responding to our automatize electronic mail notifications when they message you. You can access your project page through your order ratification page.
We encourage you to keep all communications on the project page indeed that we can resolve any disputes that rebel ( such as completion or delivery deadlines, especial requests you asked for, etc ). Communications outside of our platform ( such as earphone calls or directly emails ) will not be considered by our shell investigators .
Retrieve Your Order
You can automatically login to your project pages and manage and track your order from your Order Confirmation link. If you lost your order Confirmation page connect, please fill this form out to re-send the connection to you .
Your artist will update your Project page with an estimated completion time once an artist accepts your order. Instapainting does not require them to update the advance of your painting until the schedule completion. For any futher information please ask the artist directly .
For shipping condition, please refer to the tracking information on your project foliate. All available condition is immediately updated to the page when available .
If you need to change your club details or shipping address before an artist has accepted, please contact subscribe @ instapainting.com. Extra charges may apply. Please provide your Order ID or send the electronic mail from the electronic mail on your ordering. If an artist has already accepted your order, please contact the artist immediately through the Project page .
Problems With Your Artist
If your artist is unresponsive ( does not reply to you within 2 commercial enterprise days ), fails or refuses to resolve an emergence, or fails to complete your contract as ordered, then you can contact documentation @ instapainting.com to file a challenge. We will promptly open an investigation and take corrective action if the artist breaks any agreements made with you or breaks our terms of service.
All orders are in full protected by us, which means if you receive a damaged product or the artist significantly misses their deadline, your decree will be discounted, repainted, or eligible for a no-return refund, depending on the asperity of their misactions .
Shipping Damage/Missing Items
All Instapainting.com orders are covered for damage during shipping. If you suspect or notice damage to your painting, please take photos of the box price, and closeup photos of the damage to the item. then barely contact us and we can open a price title on your order to provide a substitute painting .
If your artist forgot to fulfill a part of your order such as frame, barely contact us to open a dispute on the order and receive a refund on any services not rendered or items not delivered .