Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a boring process. We want you to feel convinced in your purchase. This is why we are more than happy to assist you with finding the right option. If it ’ s not the correct fit, we ’ ll help oneself you get there .
You can return most items for a shop credit within 30 days of rescue. Unless noted below, outbound ship charges are non-refundable and you will be responsible for all come back ship costs.
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clearance trade and any items marked “ Final Sale ” can not be returned. early nonreturnable merchandise includes clearance items, personalized items, bundled items at rebate rates ( e.g. “ 4 for $ 20 ” ; unless the stallion pile is returned ), items marked nonreturnable at the check or within the product description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the fourth dimension of reception, we will take wish of it and work with you to find the best solution as far described below .
To begin the return/exchange work, please reach out to our customer service team for aid. Our Customer service representatives are available by emailing accompaniment @ franklinmint.com
Returns/Exchanges
You can return most items for store credit cashable on franklinmint.com within 30 days of delivery. The follow will apply :
- only outbound shipping charges for damaged orders will be reimbursed. All other transportation charges are non-refundable and will automatically be deducted from the refund accredit come.
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clearance merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
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- We reserve the correct to refuse returns/exchanges of items that are not in as-new stipulate due to damage or misuse by the customer.
- Each returned item must be in its original condition and packaging to be accepted.
- We are not liable for any recurrence packages that may become lost or stolen in passage. Please keep proof of postage and/or return tracking number when shipping rear returns.
- After we have processed your render, reimbursement is generally issued within 5-7 business days .
Defective Product and Returns due to Our Error
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If there are mistakes with your decree, or items arrive defective/damaged at the meter of receipt, we ’ ll make it right by sending you replacement parts or accessories, replacing the detail or issuing you a refund. In such an event, there is no hark back ship charges .
Order Cancellations
We strive to have all orders picked, packed, and shipped adenine quickly as possible because we know you ca n’t wait to receive it ! With that in take care, once your order is placed, we are not able to cancel your order. Please see the return policy for extra information if a reappearance is calm needed .
